Travel FAQs

To make sure your cards stay active while you’re away, please notify us of your travel plans.

You can do this securely via the Mobile Banking App:

• Tap on 'Inbox' (envelope icon) in the top right corner.
• Tap 'New'. This will open a new secure message.
• Tap on the Category dropdown and select ‘Travel Note’
• In the message field, be sure to provide all of the below information:

- All the country(s) you are travelling to
- Departure Date
- Return Date
- Contact number while overseas

• Tap 'Send'

You can do this securely via Internet Banking:

• Simply log into Internet Banking.
• Click on the Inbox/Envelope in the top right
• Click on 'New Message'
• Click on the Category dropdown and select ‘Travel Note’
• In the message field, be sure to provide all of the below information:

- All the country(s) you are travelling to
- Departure Date
- Return Date
- Contact number while overseas

• Click 'Send'

Once sent, a customer service operator will contact you within 1 business day of your request.

Alternatively give us a call on 13 61 91 or visit us in-branch before you go.

Yes you can, check out our Cash Passport Platinum Mastercard.​

Yes. Our Internet Banking platform gives you secure access to your accounts online 24 hours a day, seven days a week at your convenience whether you are at home, on the go or even abroad.* 

Please ensure that you maintain strict control over your password details. In addition, ensure that the PC you are using has the latest virus protection and is secure.

When using your mobile device to access you’re banking information, be cautious using public Wi-Fi overseas. You should avoid access and making payments via internet banking with unsecured networks.

*Internet and mobile banking will not be available from some countries including Cuba, Iran, North Korea, Syria and Russia.

If you forgot your Internet Banking password, and you have a mobile phone number registered with us, please click on the 'Forgot password' link on the Internet Banking login page and follow the prompts to reset your password.

An SMS One Time Password will be required. If you don’t have a registered mobile phone number, please call our Member Contact Centre on 13 61 91 or +61 2 9678 2111 from overseas during business hours (Mon-Fri: 8am - 7pm, Saturday: 8.30am - 11.30am Sydney time).

Please note that you are able to reset your Internet Banking password only if your access is not blocked; Internet Banking allows three login attempts before blocking your access as fraud precaution.

Your Visa® debit and credit cards can be used in over 44 million locations in more than 200 countries & territories worldwide (wherever you see the Visa® logo).

Please note there may be some countries where you won't be able to use your card.

See our Fees & Charges and Transaction Limits brochure.

To report lost or stolen cards during business hours (Mon-Fri: 8am - 7pm, Saturday: 8.30am - 11.30am Sydney time), please call us on 13 61 91 or +61 2 9678 2111 from overseas. Outside of business hours please call 1800 648 027 or +61 2 8299 9101 (Vigil Helpline) from overseas or call the Visa International Hotline.

You can also use the Mobile Banking app to report a card lost or stolen by selecting the ‘Cards’ option from the ‘Home’ screen, and then selecting ‘Report Lost or Stolen Card’. This will cause all transactions attempted on the card to be declined, including any recurring payments, balance updates and transfers performed via the Mobile Banking app.

Visa Global Assistance can arrange for an Emergency Cash advance within 48 hours (higher amounts may take additional time). An emergency card can also be provided within 48 hours. (Please note PIN numbers are not provided with Emergency Cards and so cannot be used in ATMs or for any other PIN transactions). A fee for an Emergency Card is also applicable. For details please refer to our Fees & Charges and Transaction Limits brochure.